Terms & Cancellation Policy2018-04-12T22:31:56+00:00

Maison 28 Retreats
Terms and Conditions

  1. Booking Policy

1.1 A booking at Maison 28 is confirmed when a non-refundable deposit is paid.

1.2 If a booking is made three months in advance of the start date of the retreat the whole amount is required to confirm the place.

1.3 Guests are required to obtain full and comprehensive travel insurance to attend a Maison 28 retreat including, but not limited to, overseas medical expenses, trip cancellation and force majeure events. Visit this website for quotes from multiple insurers. We recommend that you bring a copy of your insurance policy with you on the retreat.

1.4 By making payment of a deposit or full payment for any program at Maison 28, you are accepting Maison 28’s Terms and Conditions.

  1. Payment Policy

2.1 Payment must be received in full and must be made at least 90 days prior to the retreat commencement. If the retreat commencement date is less than 90 days, full payment is required to secure the booking. Failure to pay within this timeframe could result in the deposit being forfeited and the place being resold.

2.2 The guest is responsible to pay for all extra services not included in the retreat package, including airfare, travel insurance, some meals and alcohol, outside activities, house staff and service tips, and local shopping.

  1. Cancellation Policy

3.1 If a guest cancels the booking, Maison 28 will not issue a cash, check or credit card refund for any reason.   As per cancellation schedule below, a portion of your payment can be used as credit for another retreat to be taken within twelve months from original booking. If you would like to transfer your booking to another guest, we would be more than happy to do so. All cancellations and booking transfers must be received in writing via email.

3.2 Cancellation fees –

If a guest cancels 90+ days from the start of the booked retreat date, 100% of the payment (less non-refundable deposit) can be applied to another retreat to be used within one year from the date of booking.

  • If you cancel 60-89 day before the start date of your booked retreat, 75% of the booking fee (less non-refundable deposit) can be applied to another retreat date to be used within one year from the date of booking. With 25% of the overall price being forfeited.
  • If you cancel 15-59 days before the start of the booked retreat date, 40% of your payment (less non-refundable deposit) can be applied to another retreat date to be used within one year from the date of booking. With 60% of the overall price being forfeited.
  • If you cancel 14 days or less before the start of the booked retreat, you will forfeit the full amount of the retreat package price.

3.3 Exceptions to Maison 28 guest cancellation policy cannot be made for any reason. We do not offer any credit for arriving late or departing early, missing activities or not utilizing any part of the program. You must submit your signed Liability Waiver form within one week of booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so, may be subject to an automatic cancellation and the above policy will apply.

3.4 Maison 28 Retreat Cancellation policy

3.5 If Maison 28 cancels or changes a scheduled retreat date for any reason, excluding force majeure (see clause 3.6) you may transfer your full payment to another retreat date within 12 month period, pending availability.  Maison 28 is not responsible for any expenses incurred in preparation of the cancelled retreat, i.e. airplane tickets, illness, loss of work etc.

3.6 Maison 28 will not be liable for cancellation, failure of, or delay in performing it’s obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.

3.7 In the event of a cancellation or refund, Maison 28 will refund the original amount that was invoiced.

  1. Disclaimer

Data Use and Protection

The customer agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with the company, and also agrees that Maison 28 may use such recordings for promotion and/or advertising purposes without any prior consent.